Insurance Ombudsman · Telangana & AP
Insurance Ombudsman Hyderabad: Office Address, Jurisdiction & Filing Guide (2026)
Complete guide for policyholders in Telangana, Andhra Pradesh, and Yanam to overturn unfair health insurance claim rejections before the Insurance Ombudsman in Hyderabad.
By the MediclaimSaathi team Updated 5 November 20267 min read
Quick answer
The Insurance Ombudsman Hyderabad has territorial jurisdiction over Telangana, Andhra Pradesh, and Yanam (UT of Puducherry). Located at Moin Court, Lakdi-Ka-Pool, it resolves health claim rejections up to ₹50 Lakhs for zero fee. Complainants must have approached their insurer GRO first and file within 1 year via cioins.co.in or email.
Hyderabad Ombudsman Address & Contact Coordinates
| Detail | Verified Official Information |
|---|---|
| Office Location | 6-2-46, 1st Floor, "Moin Court", Lane Opp. Saleem Function Palace, A.C. Guards, Lakdi-Ka-Pool, Hyderabad – 500 004 |
| Official Emails | oio.hyderabad@cioins.co.in / bimalokpal.hyderabad@cioins.co.in |
| Landline Telephone | 040-23312122 / 040-23376599 |
| Working Hours | Monday to Friday: 9:30 AM – 5:30 PM |
| Official Portal | https://www.cioins.co.in |
| Fee | Free (₹0) |
| Monetary Jurisdiction | Up to ₹50 Lakhs |
Territorial Jurisdiction: Telangana, Andhra Pradesh & Yanam
The Hyderabad Ombudsman covers all districts of Telangana (including Hyderabad, Rangareddy, Medchal-Malkajgiri, Warangal, Karimnagar, Nizamabad), all districts of Andhra Pradesh (including Visakhapatnam, Vijayawada, Guntur, Tirupati, Kurnool), and Yanam.
Statutory Preconditions (Rule 14)
- Formal complaint to insurer GRO first; rejection received or 30 days elapsed.
- Complaint must be filed within 1 year from the rejection letter.
- Dispute not pending in any Consumer Commission or court.
- Disputed claim up to ₹50 Lakhs.
Filing Process at Hyderabad Bench
- 1Insurer RepresentationEmail insurer GRO with policy details and medical invoices.
- 2Await 30 DaysWait 30 days or obtain formal rejection.
- 3Lodge on CIO PortalRegister complaint at cioins.co.in or download Form VI-A.
- 4Send Evidence DossierEmail Form VI-A, bills, discharge summary, and rejection letter to oio.hyderabad@cioins.co.in.
- 5Hearing & ResolutionAttend hearing (in-person or video). Award passed within 3 months.
Award Compliance
Under Rule 17(6), insurers must comply with the award within 30 days of receiving your acceptance, subject to bank rate + 2% penal interest for default.
Check your own letter, free
Upload a photo of your rejection letter. In about 90 seconds, see why it was rejected, how strong your case is and your next deadline.
Check my letter freeFrequently asked questions
Can residents of Visakhapatnam or Vijayawada attend virtually?+
Yes, the Hyderabad Ombudsman regularly conducts video hearings for policyholders across Telangana and Andhra Pradesh.
Do I need to pay any stamp duty or filing fee?+
No. There are no court fees, stamp duties, or service charges.
Can a hospital or TPA file on my behalf?+
No. The complaint must be filed by the policyholder, insured person, or nominee.
Does Hyderabad Ombudsman handle Star Health and Care Health claims?+
Yes, all licensed standalone and general health insurers are covered.
Related guides
Sources
- IRDAI — Master Circular on Health Insurance Business (May 2024)
- IRDAI Bima Bharosa grievance portal
- Council for Insurance Ombudsmen
This guide is general information, not legal advice. Rules change; always check the current IRDAI circulars and your policy wording. MediclaimSaathi is a document-preparation platform, not a law firm, insurer or broker.