Built on Trust. Never on Commissions.
MediclaimSaathi was created with a single mission: to level the playing field between ordinary Indian families and billion-rupee insurance corporations. We don't take percentage cuts, we don't sell your hospital bills to brokers, and we cite only verifiable government data.
Why Indian families need MediclaimSaathi
Official government & regulatory data. We never invent statistics.
Outright Claim Rejections
of health insurance claims were rejected outright in 2023-24 (IRDAI Annual Report) — roughly 7,000 families every single day.
Ombudsman Success Rate
of contested non-life health claims decided by Insurance Ombudsmen resulted in awards or mutual recommendations for policyholders.
Direct Ombudsman Awards (FY24)
awarded directly to aggrieved policyholders across 17 Insurance Ombudsman centres nationwide in FY 2023-24.
Your documents
What happens to your documents
Your rejection letter contains health information. Here is exactly where it goes, what it is used for, and how you remove it.
- 01
You upload your letter
Your photo or PDF travels over an encrypted connection.
- 02
It is stored encrypted, in India
Your documents are kept encrypted on servers located in India.
- 03
It is used only for your claim
AI models run by NVIDIA read it (this may happen outside India) to check your claim against IRDAI rules and write your letters. Nothing else.
- 04
You delete it — all of it
One button removes your letters, bills, extracted details, drafts and phone number.
At a glance
Stored encrypted in India| What | Why we need it | How long we keep it |
|---|---|---|
| Photos of your letter and bills | To read your claim and find counter-points | Not kept: read once, then discarded |
| Your result, name, policy and claim number | To show your result and fill in your grievance letters | Saved to your account until you delete |
| Name and email from Google | To sign you in and send deadline reminders | Until you delete your account |
Photos of your letter and bills
To read your claim and find counter-points
Not kept: read once, then discarded
Your result, name, policy and claim number
To show your result and fill in your grievance letters
Saved to your account until you delete
Name and email from Google
To sign you in and send deadline reminders
Until you delete your account
We never
- Sell or rent your data
- Share it with insurers, agents or hospitals
- Use it for ads or marketing calls
- Keep it after you press delete
Delete means delete
Settings → Delete everything removes every document, extracted detail, draft and your phone number. Everything is gone from our systems within 24 hours.
The legal details are in our full Privacy Policy
Your health records stay yours.
Four uncompromised privacy guarantees built into our code.
100% Indian Data Residency
All health records and case files are encrypted in transit and at rest in Mumbai, India (ap-south-1). Zero foreign server transfers.
Zero Data Selling or Broker Sharing
We never monetize patient information. No insurance agents, hospitals, or third-party marketers ever get access to your phone or condition.
Photos Are Not Kept
Photos of your letter are read once to run the analysis and are not stored. Only the result is saved to your account, and you can delete it anytime.
Complete 'Delete My Data' Guarantee
One click in your settings wipes all uploaded hospital letters, OCR extracts, and personal identity fields permanently within 24 hours.
Why Independence Matters in Insurance Disputes
Traditional agents and aggregators have an inherent conflict of interest: they earn renewal commissions and distribution incentives directly from the insurance companies. MediclaimSaathi does not sell policies, does not accept brokerage fees, and does not act as a TPA.
Don'tlettheinsurerkeepyourmoney.
Every day you wait brings you closer to the 30-day appeal deadline. Check your letter right now in 90 seconds. We challenge unfair repudiations across Pre-Existing Diseases, ICU room rent caps, Clinical Nutrition disallowances, and Patient Education & Rehabilitation cuts.