Insurance Ombudsman · Western UP & Uttarakhand

Insurance Ombudsman Noida: Office Address, Jurisdiction & Filing Guide (2026)

Statutory filing guide for policyholders in Western Uttar Pradesh and Uttarakhand to dispute unfair health insurance claim rejections, deduction cuts, and policy cancellation before the Insurance Ombudsman in Noida.

By the MediclaimSaathi team Updated 5 November 20267 min read

Quick answer

The Insurance Ombudsman Noida covers Western Uttar Pradesh (Gautam Buddh Nagar/Noida, Ghaziabad, Meerut, Agra, Aligarh, etc.) and the State of Uttarakhand. Located at Bhagwan Sahai Palace, Sector 15, Noida, complaints up to ₹50 Lakhs can be filed for free after insurer GRO rejection or 30 days of silence, online at cioins.co.in or via email.

Noida Ombudsman Office Details & Verified Contacts

Detail	Verified Official Information
Office Location	Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector 15, Gautam Buddh Nagar, Noida – 201 301
Official Emails	oio.noida@cioins.co.in / bimalokpal.noida@cioins.co.in
Landline Telephone	0120-2514252 / 0120-2514253
Working Hours	Monday to Friday: 9:30 AM – 5:30 PM
Official Portal	https://www.cioins.co.in
Filing Fee	₹0 (Completely free)
Ceiling Limit	₹50 Lakhs

Territorial Jurisdiction: Western UP & Uttarakhand

The Noida Ombudsman covers the State of Uttarakhand (Dehradun, Haridwar, Nainital, etc.) and Western Uttar Pradesh districts: Gautam Buddh Nagar (Noida & Greater Noida), Ghaziabad, Meerut, Baghpat, Bulandshahr, Hapur, Muzaffarnagar, Shamli, Saharanpur, Bijnor, Moradabad, Sambhal, Rampur, Amroha, Aligarh, Hathras, Kasganj, Etah, Mathura, Agra, Firozabad, and Mainpuri.

Statutory Preconditions (Rule 14)

First lodge complaint with insurer GRO; rejection received or 30 days elapsed.
Filed within 1 year from the date of the insurer’s rejection letter.
Not pending before any Consumer Commission or court.
Disputed claim amount up to ₹50 Lakhs.

How to File at Noida Ombudsman

1Grievance to InsurerSend written complaint to insurer GRO with claim details.
2Wait 30 DaysWait for formal reply or 30 days of inaction.
3Lodge on CIO PortalVisit cioins.co.in and file complaint choosing Noida office.
4Email DocumentationSend Form VI-A, medical records, and rejection letter to oio.noida@cioins.co.in.
5Hearing & AwardParticipate in hearing (online or in Sector 15 Noida). Award delivered within 3 months.

Award Compliance

The award is binding on the insurer and must be fulfilled within 30 days of receiving your acceptance, subject to bank rate + 2% penal interest for default.

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Frequently asked questions

I live in Noida or Ghaziabad. Do I file in Delhi or Noida?+

You must file in the Noida Ombudsman office. Delhi Ombudsman handles Delhi, Gurugram, and Faridabad.

Can residents of Dehradun or Agra attend online?+

Yes, the Noida Ombudsman routinely conducts virtual hearings via video conferencing.

Is there any filing fee?+

No. Filing with the Insurance Ombudsman is 100% free.

Can an advocate represent me?+

No. Rule 14 bars advocates. You or a family member can present your case in simple Hindi or English.

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Sources

This guide is general information, not legal advice. Rules change; always check the current IRDAI circulars and your policy wording. MediclaimSaathi is a document-preparation platform, not a law firm, insurer or broker.