Insurance Ombudsman · Maharashtra (Rest)

Insurance Ombudsman Pune: Office Address, Jurisdiction & Filing Guide (2026)

Authoritative guide for policyholders in Maharashtra (excluding Mumbai Metropolitan Region covered by Mumbai center) to challenge rejected or short-paid insurance claims before the Insurance Ombudsman in Pune.

By the MediclaimSaathi team Updated 5 November 20267 min read

Pune Ombudsman Office Details & Verified Contacts

Territorial Jurisdiction: Pune, Rest of Maharashtra

The Pune Ombudsman covers Maharashtra excluding the core Mumbai Municipal Corporation territory under the Mumbai Ombudsman. Key districts covered include Pune, Thane, Navi Mumbai, Raigad, Nashik, Ahmednagar, Solapur, Satara, Kolhapur, Sangli, Ratnagiri, Sindhudurg, Aurangabad (Chhatrapati Sambhajinagar), Jalna, Nanded, Latur, Amravati, and Nagpur.

Mandatory Pre-Filing Requirements

• Complaint lodged with insurer GRO first, resulting in rejection or 30 days with no reply.
• Filed within 1 year from the date of the insurer’s final decision.
• Not pending in any Consumer Court or civil court.
• Claim amount within ₹50 Lakhs limit.

How to File at Pune Ombudsman

1. 1Grievance to InsurerSend grievance to insurer GRO outlining wrongful claim rejection.
2. 2Wait 30 DaysAwait resolution or final rejection letter.
3. 3Submit Complaint OnlineRegister at cioins.co.in or download Form VI-A.
4. 4Email DocumentationSend Form VI-A, rejection letter, and hospital documents to oio.pune@cioins.co.in.
5. 5Hearing & ResolutionParticipate in video hearing or in-person session in Narayan Peth. Award passed within 3 months.

Award Compliance

The award is binding on the insurer and must be fulfilled within 30 days of receiving your acceptance letter, with bank rate + 2% interest for delayed compliance.

Frequently asked questions